Shipping policy

Shipping Policy – VEYA HOUSE

At VEYA HOUSE, each candle is hand-poured in small batches with care and attention to detail.

Processing Time
Orders are typically processed within 2–4 business days. During periods of high demand, processing times may be slightly longer.

Shipping Times
Once your order has shipped, delivery within the United States typically takes 3–7 business days, depending on your location and the shipping carrier.

Tracking Information
When your order ships, you will receive a confirmation email containing your tracking number so you can follow your package.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. VEYA HOUSE is not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages
If your order arrives damaged or you experience an issue with delivery, please contact us within 7 days of receiving your package at [your email] so we can assist you.

For any additional questions regarding shipping, please contact veyahouse@gmail.com.